Human Resource Management – ACADRI LMS

Best Practices in Administration and Essential Office Management Skills

Maxwell Clovice — Wed, 04 Aug 2021 21:25:13 +0000

The dynamic changes in the business environments, require administrative professionals and other office managers to be steadfast and equipped with skills to cope with the everchanging demands. Changes in technology and business systems mean that Administrators are expected to understand all the dynamic business systems and sharpen their skills not only in information systems but also planning, communication, and have other essential management skills at their fingertips. This course tackles all the required management skills , interpersonal and behavioral skills as well as a focus on technology to get things done effectively and efficiently.

Understand the modern management practices and what is currently required in a business environment
Learn how to manage yourself through self-assessments and the interpersonal skills required for effective teamwork
Become an outstanding supervisor; Coach and mentor others effectively
Use technology and gain ability to work with various organizational information systems and tools
Plan and organize work flow and be able to create, store and retrieving `corporate documents in the most appropriate manner

Improving Internal Relations , Customer Care and Service Delivery

Maxwell Clovice — Sat, 24 Jul 2021 00:42:17 +0000

Every employee in an organisation plays a significant role in improving the functioning of the organizations and enhancing the organizations image and service delivery . Even though some employees may not have direct contact with external clients, their behaviour ultimately impacts fellow colleagues and the bottom line. This course is designed for office support staff to improve their contribution to performance of the organization through the support role for greater efficiency and better service delivery.

Objectives

By the end of this course, participants will be able to:

Understand what is meant by internal relations management and recognize how it can benefit them as an individual and as a member of an organisation- wide team
Develop an understanding of the attitude, and skills required to meet dynamic work expectations
Appreciate the need to use the organization’s standards and procedures responsibly
Clearly and confidently communicate, negotiate and manage records generated by various internal processes
Improve workplace communication skills for internal customer care and service delivery improvement.
Manage office furniture equipment and other assets with care they deserve reducing malfunctioning and breakage.

Strategic Communication Skills for Administrative Professionals-Mbsa Cohort

Maxwell Clovice — Fri, 16 Jul 2021 08:56:47 +0000

Course Overview

The Administrative professional’s role comes with the need for effective communication to get the work done. Administrative professionals interact with visitors and clients, vendors the executive team, colleagues, and coworkers. This requires strategy and careful planning if the administrator is to get the desired results on time. Administrative staff need to think before they speak or write and plan what to say and how to say it in order to move towards getting the required results.

This course in strategic communication skills for Administrative Professionals is designed to give administrative professionals the practical skills to strategically plan their communication in a busy and demanding work environment.

Course Objectives

By the end of this training participants should be able to;

Learn to adapt their communication style to different personalities and situations in the organization and work situations
Communicate effectively with superiors and colleagues to get projects and tasks done on time
Know how to influence others to achieve positive outcomes using strategic and carefully planned communication styles
Understand office politics and improve their personal brand and handle conflicts to stay committed to their personal development and that of the boss
Carefully design a communication strategy for specific events, and other related short-term campaigns or awareness creation interventions
Build a personal brand based on organizational strategy and requirements of the administrative professional role

Efficient Administration and Organizational Skills

Maxwell Clovice — Tue, 20 Apr 2021 08:26:41 +0000

The administrative role is concerned with supporting the efficient and effective running
of an organization. This not only relies on Administrators having a good set of
administration skills but also a great attitude, strategic think and diplomacy. This course
has been designed to provide secretaries and those in an administrative support role
with a set of skills and attitude to enable them to operate competently.

By the end of the training, participants will be able to

Plan, organize and schedule work in the required timelines putting into
consideration of the organization’s policies procedures and mandate
Effectively interpret job descriptions, allocate tasks and supervise others
Communicate more effectively with confidence and deal with stereotyping,
insubordination and other work-related conflict situations
Keep well informed and up to date about the business sector they work in,
trends in the organization and the changes in technology
Know how to create positive results by tapping into creative thinking, positive
intentions and sense of humour.