1. Understand the modern management practices and what is currently required in a business environment
2. Learn how to manage yourself through self-assessments and the interpersonal skills required for effective teamwork
3. Become an outstanding supervisor; Coach and mentor others effectively
4. Use technology and gain ability to work with various organizational information systems and tools
5. Plan and organize work flow and be able to create, store and retrieving `corporate documents in the most appropriate manner

Objectives

By the end of this course, participants will be able to:

• Understand what is meant by internal relations management and recognize how it can benefit them as an individual and as a member of an organisation- wide team
• Develop an understanding of the attitude, and skills required to meet dynamic work expectations
• Appreciate the need to use the organization’s standards and procedures responsibly
• Clearly and confidently communicate, negotiate and manage records generated by various internal processes
• Improve workplace communication skills for internal customer care and service delivery improvement.
• Manage office furniture equipment and other assets with care they deserve reducing malfunctioning and breakage.

The Administrative professional’s role comes with the need for effective communication to get the work done. Administrative professionals interact with visitors and clients, vendors the executive team, colleagues, and coworkers.  This requires strategy and careful planning if the administrator is to get the desired results on time. Administrative staff need to think before they speak or write and plan what to say and how to say it in order to move towards getting the required results.

This course in strategic communication skills for Administrative Professionals is designed to give administrative professionals the practical skills to strategically plan their communication in a busy and demanding work environment.

Course Objectives

By the end of this training participants should be able to;

• Learn to adapt their communication style to different personalities and  situations in the organization and work situations
• Communicate effectively with superiors and colleagues to get projects and tasks done on time
• Know how to influence others to achieve positive outcomes using strategic and carefully planned communication  styles
• Understand office politics and improve their personal brand  and handle conflicts to stay committed to their  personal development and that of the boss
• Carefully design a communication strategy for specific events, and other related short-term campaigns or awareness creation interventions
• Build a personal brand based on organizational strategy and requirements of the administrative professional role

By the end of the training, participants will be able to

•  Plan, organize and schedule work in the required timelines putting into
  consideration of the organization’s policies procedures and mandate
• Effectively interpret job descriptions, allocate tasks and supervise others
• Communicate more effectively with confidence and deal with stereotyping,
  insubordination and other work-related conflict situations
•  Keep well informed and up to date about the business sector they work in,
  trends in the organization and the changes in technology
• Know how to create positive results by tapping into creative thinking, positive
  intentions and sense of humour.

Learning Outcomes

By the end of this training, participants should be able to

• Understand the budgeting process and key stakeholders involved in the budget preparation process.
• Strategically link the organization’s strategic plan, work plan and priorities with the budgeting process
• Use both qualitative and quantitative financial forecasting techniques to inform the budgeting process of the organization.
• Set realistic financial targets based on the organizations cashflow minimizing the risk of budget cuts.
• Understand cost behaviour, the use of alternative costing systems and the hidden costs that significantly impact on the budget estimates and propose budget control techniques to achieve the organizations set goals.

• Build financial growth planning models and traditional and activity-based budget models and improve budget accuracy.
• Follow best practice in developing different types of budgets in line with the organization’s strategic objectives