Efficient Administration and Organizational Skills

The administrative role is concerned with supporting the efficient and effective running
of an organization. This not only relies on Administrators having a good set of
administration skills but also a great attitude, strategic think and diplomacy. This course
has been designed to provide secretaries and those in an administrative support role
with a set of skills and attitude to enable them to operate competently.
By the end of the training, participants will be able to
- Plan, organize and schedule work in the required timelines putting into
consideration of the organization’s policies procedures and mandate - Effectively interpret job descriptions, allocate tasks and supervise others
- Communicate more effectively with confidence and deal with stereotyping,
insubordination and other work-related conflict situations - Keep well informed and up to date about the business sector they work in,
trends in the organization and the changes in technology - Know how to create positive results by tapping into creative thinking, positive
intentions and sense of humour.
Pre-Training Assessment
1
pre-Training
Welcome Message and Introduction to the Course
1
Introduction Video
Administration and Planning
1
Video: Understanding the Organization
2
Presentation: Understanding the Organization
3
Assignment -Understanding the organization
4
Introduction: Planning and Administration
5
Presentation: Planning and Prioritization
6
Assignment -Planning
7
Video: Role of the administrator
8
Presentation: The Role of the Administrative Professional
9
Assignment- Role of the Administrator
10
Video: Delegation
11
Presentation: Delegation in Management
12
Assignment- Delegation
13
Video: Budgeting
14
Presentation: Budgeting Skills-Admin
15
Assignment -Budgeting Assignment
16
Video The Project Management Model
17
Assignment -Project Management Methodology Assignment
Communication and Conflict Management
1
Communicating with Confidence at all Levels
2
Managing Up key skill in relationship Management
3
The Art of resolving conflicts in the Workplace
4
Quiz -Conflict
5
Writing and Presentation Skills
6
Writing
Office Systems and Procedures
1
Customer Service System
2
Customer Service
3
Documentation and Records Management System
4
Records
5
Reviewing and revising and Implementing improved procedures
6
Procedures
Managing Meetings
1
Preparation agenda and Invitation
2
Minutes and Action Points
3
Action Plan and Follow-Up
4
minutes
End of Course
1
Post Training
2
Closing Video
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