Best Practices in Administration and Essential Office Management Skills

The dynamic changes in the business environments, require administrative professionals and other office managers to be steadfast and equipped with skills to cope with the everchanging demands. Changes in technology and business systems mean that Administrators are expected to understand all the dynamic business systems and sharpen their skills not only in information systems but also planning, communication, and have other essential management skills at their fingertips.

This course tackles all the required management skills , interpersonal and behavioral skills as well as  a focus on technology to get things done effectively and efficiently.

  1. Understand the modern management practices and what is currently required in a business environment
  2. Learn how to manage yourself through self-assessments and the interpersonal skills required for effective teamwork
  3. Become an outstanding supervisor; Coach and mentor others effectively
  4. Use technology and gain ability to work with various organizational information systems and tools
  1. Plan and organize work flow and be able to create, store and retrieving `corporate documents in the most appropriate manner

Welcome Message Pre-training Assessment Quiz

1
Pre-Training Assessment
10 questions
2
Welcome Video

Skills for a Modern Office Manager

1
Understanding Office Administration
2
Management and What Managers Do
3
Video: Role of Admin in a busy Work Environment
4
Skills of the Admin in the Modern Work Environment
5
Skills in Modern Work Environment
6
Quiz End of Module
10 questions

Planning and Time Management

1
Planning Video
2
Essential Planning Skills-Slides
3
Planning Assignment
4
Delegation Video
5
Delegation in Management-Slides
6
Delegation
7
Time Management Video
8
Time management and Prioritization
9
End of module quiz
10 questions

Communication and Business writing

1
Giving and Receiving Feedback
2
Skills for Managing up and influence
3
Conflict in the Work Place-Video
4
Conflict Resolution Techniques
5
Writing Skills Video
6
Business writing skills -Structure and style
7
Writing a concept
8
Report Writing
9
Report Writing Skill
10
Public Speaking Video
11
Public Speaking and Presentation

Office Records Management Systems and Procedures

1
1. Video: Welcome Message
2
2. Understanding Workplace Records

This lesson focuses on understanding records kept in the organisation, records management principles and concepts, that will guide the learner into maintaining a sound records management program.

3
3. Managing Electronic Records
4
4. Filing and E-File Name Conventions
5
5. Policies and Procedures
6
6. Document Manipulation Using Microsoft Office
7
7. Record Security
8
Activity 1: Understanding Workplace Records
9
Activity 2: Mapping Retention and Disposition Schedules
10
Activity 3: Records Management Procedural Manual
11
End of Module Quiz

Managing Meetings

1
Pre-Module Quiz
2
Video: Managing Meetings
3
Organizing meetings
4
Preparing and managing meeting agendas
5
Taking accurate minutes
6
Minutes Assignment
7
End of Module Quiz

End of Course Assessment

1
End Of Course Quiz

Be the first to add a review.

Please, login to leave a review
Add to Wishlist
Duration: 4 Weeks
Lectures: 31
Level: Intermediate

Archive

Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
Best Practices in Administration and Essential Office Management Skills
Price:
$3,850